Whitepaper: Build the Business Case for Service Catalog
 

 
 

How do you sell the benefits of Service Catalog?

Building a Service Catalog provides an opportunity for an organization to review how IT is used and establish what benefits can be achieved.

Sharon Taylor, Chief Architect of ITILĀ® v3, recommends practical steps for building your business case for Service Catalog and measuring ROI to prove its value.

What you will learn:

  • You will be able to define the Service Catalog project
  • You will be able to build service and customer profiles
  • You will know exactly what hidden costs you will incur by NOT having a Service Catalog

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