• Is your outdated ITSM solution holding back IT?
  • Are the maintenance and administration overheads crippling your department?
  • Is your ITSM solution so heavily customized you simply can’t face an upgrade?
  • Does your ITSM solution lack the flexibility you need to drive and agile IT department?


If the answer is "Yes," you need to seriously consider replacing your ITSM solution in order to give the business what it needs. In this on-demand webinar, independent industry expert Karen Ferris shares her experience of when and why you should consider migrating to a new ITSM solution. Karen will be joined by Barry Crosby (Solutions Consultant, Axios Systems) and Clive Keylard (University of Canterbury) who will discuss how Axios helped them improve their ITSM by migrating to assyst.

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Karen Ferris Bio

Karen Ferris is an internationally acclaimed service management professional with a reputation for providing both strategic and practical advice, assistance and insights for organizations in their implementation and maintenance of efficient and effective service management. She has worked as a service management practitioner, trainer, consultant and manager since 1994 and has helped many organizations develop and deliver their service management strategies.

Now Available On Demand

What you will take away:

  • Drivers for replacing you current ITSM solution
  • Migration planning
  • People, process and technology decisions that need to be made
  • Pitfalls to avoid and tips for success