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CoursesWe provide hands-on, role-focused training, transferring practical skills that can be rapidly applied to achieve the ITSM objectives of the business. assyst10 New FeaturesThis course is designed to familiarize experienced assyst10 Administrators with the functionality contained within subsequent Service Packs. assyst10 AdministrationThis course provides attendees with the skills to create and maintain assyst data structures and manage assyst functionality to ensure the assyst configuration meets IT and business requirements. Service Catalog AdministrationAttendees will appreciate the benefits of providing a Service Catalog to their business users and through practical application, will understand how to create and manage an effective Service Catalog within assyst. Workflow Design and SchedulingThrough practical application, attendees will create and manage effective Workflows in support of Event Management, and enable effective scheduling of Change Requests. Reporting within assystThis course illustrates all of the internal reporting methods within assyst10 and teaches the attendees how to use them to extract required information. The course makes use of the Axios provided Dashboard, Fixed Reports and assyst Reports templates. Asset and Configuration ManagementThis course is designed to enable assyst users to create, configure and manage the Configuration Management Database (CMDB) in assyst. Service and Support for Service DeskThrough practical application, attendees will gain a good working knowledge of assyst functionality to enable them to maximize their use of assyst and fulfil their day-to-day Service Desk responsibilities. This course is also a useful foundation for assyst Administrators and for Workflow and Reporting specialists. This course can also be used as an overview of assyst. Service and Support for Support and Resolver GroupsThrough practical application, attendees will gain a good working knowledge of assyst functionality to enable them to maximize their use of assyst and fulfil their day-to-day support team responsibilities. Train the Trainer - assyst Service and SupportThis course is designed to prepare attendees to train colleagues in their organization in the assyst Service and Support course. The theme of this course is assyst skills development and training delivery practice, so that attendees are ready to deliver their own courses. Database ReportingThis course is designed to explain the assyst data structures in sufficient detail so that attendees can produce effective Service Management reports from the assyst database. Accredited assyst AdministratorThis course is offered to experienced assyst administrators to enable them to provide improved guidance to their organization on assyst usage. Attendees will strengthen their skills as an assyst Administrator enabling them to identify maintenance requirements and apply effective solutions, define policies for administering their system and take a holistic view of assyst for carrying out practical support and maintenance. Introduction to BIRTThis course is designed to get customers started in writing BIRT reports from the assyst database. As such, the course covers a basic introduction to the main BIRT features and includes an overview of the assyst database schema. assyst Partner TrainingThis intensive course program is designed to develop the assyst skills of new partner consultants to the level where they can take part in assyst implementations. During the program the attendees will build their own assyst system.
Venue InformationCourses can be run at our offices in Edinburgh, on customer site, or at our locations worldwide. Please contact us to discuss your requirements. Axios HQ, Axios House, 60 Melville Street, Edinburgh, EH3 7HF, UK - Directions
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Success in ITSM is all about the right balance of people, process and technology.
We offer flexible training plans to ensure your people get the most from our solution. For every customer we provide a complete program of role-based assyst solution training and best practice training, tailored to support your unique situation. |
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